Contact us
Contact OLERN
We are here to help with product questions, orders, shipping,
returns, and after-sales support.
Whether you are a hospital procurement manager, a clinic owner, a caregiver, or an individual customer, our team is happy to assist. We respond to all inquiries within one U.S. business day.
Customer Service
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support@olernmedical.com
Best for detailed questions, order inquiries, and return requests.
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| 🕘 Support Hours | Monday – Friday, 9:00 AM – 6:00 PM EST Closed on U.S. federal holidays. |
| ⏱ Response Time | Within 1 business day for email; same-day callback for voicemail left during business hours. |
Where to Direct Your Inquiry
To reach the right team faster, please use the most relevant subject line when emailing us:
Order Support
Order status, tracking, shipping updates, address changes, or cancellation requests.
Subject: "Order #[your order number] – [topic]"
Returns & Refunds
To start a return, please email us first to receive a Return Merchandise Authorization (RMA) number and the correct U.S. return address.
Subject: "Return Request – Order #[your order number]"
See our full Refund & Return Policy.
Product Questions & Pre-Sales
Specifications, dimensions, compatibility, user manuals, or guidance on which model fits your needs.
Subject: "Product Question – [product name]"
Bulk & Wholesale Orders
Hospitals, clinics, nursing homes, dealers, and institutional buyers — we offer volume pricing and dedicated account support.
Subject: "Wholesale Inquiry – [your organization]"
Damaged or Defective Items
Please report damage or defects within 7 days of delivery, and include clear photos of both the product and the outer packaging.
Subject: "Damaged Item – Order #[your order number]"
Company Information
| Brand | OLERN Medical |
| Operating Entity | ZHENG HE CROSS-BORDER LIMITED |
| Registered Office | Room Q, Unit 608, 6/F., Metro Loft, 38 Kwai Hei Street, Kwai Chung, N.T., Hong Kong, 999077 |
| Hong Kong Business Registration No. | 65887966 |
Send Us a Message
Prefer to write to us directly? Use the form below and we will reply to your email address within one business day.
We use the information you provide only to respond to your inquiry. We do not share customer contact details with third parties. See our Privacy Policy.
We reply in 24h (weekdays). Gov/corp internal email might filter external addresses email. No OLERN response in 24h? Please try again using your personal email address.